Warranty
For non-human damage warranty:
The seller will provide one year warranty, non-human damage during the warranty period: Buyer return the product to factory for repairing and bearing the shipping freight to the seller.
After the maintenance, seller will send it back and bears the shipping freight. If the freight is higher than the damaged parts, the seller will send good parts to the buyer directly free of charge.
Having large quantities quality problem ,the seller will send technicians for repairing, and bears all maintenance costs .
For human damage warranty:
Buyer sends back damaged products to seller through courier, after receiving, seller will repair and send back. Buyer bears the freight and the cost of repairing parts.
Lifelong maintenance after 1 warranty
The seller is responsible for the lifelong maintenance, but will not bear the cost of repairing parts and freight.
F&A
Q: What kind of inspection you can provide? A: Kerchan has multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative, to guarantee all signage players are in perfect condition before shipment. We also accept the inspection by the third party you appointed.
Q: What is your guarantee period?
A: Kerchan provides 1 (one) year quality guarantee for the products from your purchase date, except the human damage and force majeure factor. For a better maintenance, be sure that the players are using under normal circumstances (not more than 16 hours daily).
Beyond the guarantee period machine, Kerchan will provide maintenance service and technical support (Hardware and other possible charges, Kerchan will not bear the responsibility)
Q: How can I pay for the order?
A: Our payment terms: T/T, Western Union, Paypal, Escrow, Credit card
1) For sample order: 100% T/T or Western Union in advance, Paypal or Escrow is also acceptable.
2) For bulk order: 30%deposit T/T in advance, balance clear before pick up or shipment.
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